I did not receive my verification email

Sendwin accounts support email verification (and two-factor authentication) to keep your account secure. If a verification email hasn't shown up, it's almost always a delivery delay or a filtering issue rather than a problem with your account. Work through the checks below.

Give it a few minutes and check the right folder

• Wait a couple of minutes, delivery isn't always instant.
• Check your spam, junk and promotions folders.
• Search your mailbox for messages from send.win.
• Confirm you're looking in the mailbox for the exact address you signed up with, a typo in the address is a common cause.

Resend the email

Sign in to the portal at portal.send.win and request the verification email again. Resending generates a fresh message, use the newest one, since older links may no longer be valid.

Make sure Sendwin mail can reach you

1. 1Add send.win to your safe-senders or contacts so future mail isn't filtered.
2. 2Check that your mailbox isn't full and isn't blocking unknown senders.
3. 3If you use strict corporate or school email filtering, try a personal address you control.