A proxy fails the tester

What to check when the built-in proxy tester can't reach an exit IP, and how to fix common proxy setup mistakes.

Before you launch a profile, Sendwin's built-in proxy tester sends a live request through the proxy and shows the real exit IP, country and latency. If the test fails, no exit IP comes back and the profile shouldn't be launched until you fix it. A failing test almost always means the proxy details are wrong, the proxy is out of allowance, or the host is unreachable, not a problem with the profile itself.

Work through the checks below in order. Each profile uses one proxy, so a fix here applies to that profile only.

Check the proxy details

  • Confirm the type matches the proxy: HTTP or SOCKS5. A SOCKS5 proxy entered as HTTP (or vice versa) will fail the test.
  • Re-check the host, port, username and password for typos or stray spaces, especially if you pasted them.
  • If the credentials were rotated by your provider, update them and test again.

If you're using the built-in residential pool

Sendwin's built-in residential proxies are metered by plan: 1 GB on Free, 5 GB on Pro, 20 GB on Team. If you've used up your allowance, requests through the pool can stop working. Check your usage, and upgrade at send.win/pricing if you need more GB.

If you bring your own proxy

  1. 1Verify the proxy is active with your provider and hasn't expired.
  2. 2Make sure your provider allows connections from your current IP (some require IP allowlisting).
  3. 3Re-run the tester. A high latency with a successful result is fine; a failure means the request never completed.

Tip

A green result shows the exit country. If that country isn't where you expected, the proxy is working but routing through a different location, pick a different proxy or endpoint before you launch.

Note

Still failing after these checks? Try a second known-good proxy in the same profile. If that one passes, the issue is the original proxy. If nothing passes, email [email protected] with the proxy type and country.

Still need a hand?

Email our team and a real person will get back to you, usually within a few hours.

[email protected]
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