A shared profile says it is already running on another device

Profile sharing on the desktop is paid-to-paid only: both you and the recipient must be on a paid plan, and a Free-plan recipient sees an upgrade prompt instead of a Launch option. When a shared profile appears to be "already running on another device," it's usually because the same login is live in more than one place, or because sync hasn't caught up. Here's how to sort it out.

Only one place should drive the profile at a time

A shared profile carries your current login to the recipient when they Launch it. If you also have it open, or it's running in the cloud, two places are using the same login. Close it where you don't need it, then relaunch.

Let Sync settle

Sync is most-recent-Sync-wins. If the profile was just synced from another computer, wait for that to finish, then Launch. Running Sync now on the machine with the freshest login republishes it so the other side opens already logged in.

1. 1On the computer with the up-to-date login, run Sync now.
2. 2On the other computer, sign in with the same account and Launch the shared profile.
3. 3It should open already signed in, no password re-typing needed.

Check the share is still valid

Shares run until the expiry you picked from a preset (from 15 minutes up to 30 days), and you can cancel a share at any time. If a share expired or was cancelled, the recipient can no longer Launch it, set up a new share if needed.