Troubleshooting
Fixes for proxies, launching profiles, shared sessions and verification emails.
4 articles
A proxy fails the testerWhat to check when the built-in proxy tester can't reach an exit IP, and how to fix common proxy setup mistakes.
A profile will not launchSteps to take when a desktop profile won't open, from plan and proxy checks to the open-profile limit and syncing.
A shared profile says it is already running on another deviceWhy a shared profile can look like it's running elsewhere, and how sync, sessions and expiry affect it.
I did not receive my verification emailWhat to do when your Sendwin account verification email doesn't arrive, from spam checks to resending.