Last updated: October 12, 2026
We want you to be confident buying Sendwin. Your first card purchase of a paid plan is covered by a 7-day money-back guarantee: if Sendwin isn't right for you, tell us within 7 days of that first payment and we'll refund it in full.
1. The 7-Day Money-Back Guarantee
- The guarantee applies to your first card purchase of a paid Sendwin subscription (Pro or Team, monthly or annual billing).
- You have 7 calendar days from the date of the first charge to request a refund.
- Refunds under this guarantee are issued in full.
- The guarantee can be used once per customer.
2. What Is Not Covered
- Crypto purchases. Crypto purchases are not covered by the money-back guarantee.
- Renewal charges. Card subscriptions renew automatically until cancelled, and renewal payments are not eligible for the 7-day guarantee. You can cancel anytime from the portal and your plan stays active until the end of the paid period — so cancel before the renewal date to avoid the next charge. A crypto purchase covers a fixed 30 or 365 days and does not renew. If you believe a renewal was charged in error, contact us and we'll review it.
- Usage-based add-ons (for example extra proxy data) that have already been consumed.
- Requests made more than 7 days after the first charge.
- Accounts closed for a violation of our Terms and Conditions or Acceptable Use Policy.
Nothing in this policy limits any non-waivable statutory rights you may have as a consumer under the laws of your country (for example, in the EU or UK).
3. Try Before You Buy
Sendwin has no free trial. Before you subscribe you can open the free cloud browser demo — nothing to install, no card, a short session each day — to see how an isolated profile behaves. Once you buy, the 7-day guarantee above gives you a full week with the complete product to decide.
4. How to Request a Refund
- Email support@send.win from the email address on your Sendwin account (or include it in your message), within 7 days of the charge.
- Mention the plan you purchased and, if you can, the reason you're leaving — it's optional, but it helps us improve.
- We'll confirm and process the refund within 3–5 business days.
5. How Refunds Are Paid
- Card payments are refunded to the original payment method via our payment processor (acting as merchant of record where applicable). We cannot redirect them to a different card or account.
- After the processor issues the refund, your bank or card issuer may take a further 5–10 business days to show it on your statement.
- Once a card refund is issued, your account moves to the free account, which includes the cloud browser demo only. Your local profiles stay on your machine, but the desktop app and paid features (cloud sync, cloud sessions, sharing, team seats) can no longer be used until you subscribe again.
6. Chargebacks
Please contact us before opening a dispute with your bank — a refund from us is faster than a chargeback investigation. Accounts with open payment disputes may be suspended while the dispute is resolved.
7. Changes to This Policy
We may update this Refund Policy from time to time. Changes take effect when posted on this page with a revised "Last updated" date and apply to purchases made after that date.
8. Contact Us
Questions about billing or refunds:
Email: support@send.win
Sendwin LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801