Last updated: October 12, 2026
Welcome to our website ("we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: such as your name, email address, and contact details when you register, contact us, or subscribe to our services.
- Billing Information: when you purchase a paid plan, payment is handled by our third-party payment processors (which may act as the merchant of record). They share with us your billing contact details, plan, and transaction status so we can activate your subscription and handle refunds under our Refund Policy. We never receive or store your full card number.
- Usage Data: such as pages visited, time spent on pages, browser type, device information, and IP address collected through cookies or similar technologies.
- Plan Usage Data: when you use the Service, we record plan-level usage — profiles created and launched, cloud sessions started, proxy bandwidth used, team members invited — so we can enforce plan limits and our Acceptable Use Policy.
- Profile Data: profile settings (such as name, fingerprint settings and proxy) are stored with your account. Full profile backups are encrypted on your device with a key that never leaves it, so we cannot read them. Logins you sync or share (as cookies) and per-profile 2FA secrets are stored encrypted on our servers, and proxy settings, including your own proxies' passwords, are stored on our servers, so the Service can use them for you. A cloud browser session, including one started from a desktop profile, keeps its cookies and site data on our cloud server.
2. How We Use Your Information
We use the collected data to:
- Provide, operate, and maintain our website.
- Process subscription payments, manage your plan, and handle refund requests.
- Improve user experience and website performance.
- Respond to inquiries and provide customer support.
- Enforce plan limits, prevent fraud and abuse, and investigate reports under our Acceptable Use Policy.
- Send updates, newsletters, or marketing materials (you can opt out anytime).
- Analyze website usage and trends.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. We may share your information only in the following cases:
- With service providers who help us operate our site (under confidentiality agreements).
- With our payment processors, to the extent needed to process purchases, renewals, and refunds.
- To comply with legal obligations.
- To protect our rights and prevent fraud, including responding to a payment processor's or merchant of record's lawful enquiry about an account.
5. Data Security
We take reasonable steps to protect your data from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet is 100% secure.
6. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent at any time.
- Lodge a complaint with a data protection authority.
To exercise your rights, contact us at support@send.win.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@send.win
Website: send.win
Thank you for trusting us with your information.