A profile will not launch

Each Sendwin profile is an isolated Chromium browser running on the Sendwin engine, with its own cookies, storage and login. When a profile won't launch, the cause is usually one of a few things: no active Pro or Team plan, a proxy that isn't reachable, the limit on how many profiles can be open at once, or a profile you've blocked. This article walks through them.

1. Check your plan

The desktop app needs a Pro or Team plan to create and launch profiles. If the app tells you a plan is required — for example after a subscription ended — choose a plan in the portal at portal.send.win and try again.

2. Test the profile's proxy

A profile is paired with one proxy, and a dead proxy is the most common reason a launch stalls. Open the profile and run the built-in proxy tester: it should return an exit IP, country and latency. If it fails, fix the proxy first, see "A proxy fails the tester."

3. Check how many profiles are already open

Up to 50 profiles can be open at the same time per account. If you're at the limit, close a running profile before opening another one.

4. Check whether the profile is blocked

For privacy you can block a profile. A blocked profile won't launch normally, unblock it first if you intended to open it.

5. Make sure you're signed in

Sign in from the app using Sign in with browser, which opens the Sendwin portal so you never type your password into the app. Remember that a new desktop login kicks the previous desktop login (sessions are single and per-surface), so if you signed in elsewhere, sign in again here.