Privacy policy

Last updated: July 21, 2025

This Privacy Policy explains how Sendwin LLC ("Sendwin", "we", "us", or "our") collects, uses, discloses, and protects your information when you access or use our cloud-based Service (the "Service") at https://send.win. This Policy also describes your rights and how to exercise them.

By using or registering for our Service, you agree to the collection and use of your information as described in this Privacy Policy.

1. Definitions

Account: An account you create to access our Service.

Cloud-Based Access: All Service features are hosted in our secure cloud environment; local or browser-based extensions are no longer supported.

Cookies: Small data files stored on your device by web browsers.

Device: Any hardware (e.g., computer, smartphone, tablet) used to access our Service.

Personal Data: Any information that identifies, relates to, describes, or could be linked to an individual (e.g., name, email address).

Processing: Any operation performed on Personal Data, including collection, storage, alteration, retrieval, and deletion.

Service: The Sendwin platform and related services accessible at https://send.win.

Service Provider: Third-party entities that process Personal Data on our behalf (e.g., hosting, analytics, payment processors).

Usage Data: Automatically collected data about your interactions with the Service (e.g., pages visited, timestamps).

You: The individual or legal entity using the Service.

2. What Information We Collect

2.1 Information You Provide

  • Registration Data: Name, email address, password.
  • Profile Data: Company, job title, preferences.
  • Communications: Support inquiries, feedback, survey responses.
  • Payment Data: Billing address, payment method details (processed by third-party processors).

2.2 Automated Data Collection

  • Usage Data: IP address, browser type/version, pages viewed, session duration.
  • Device Information: Device type, operating system, unique device identifiers.
  • Cookies & Tracking: We use Cookies, local storage, and similar technologies to enhance security, personalize content, and measure Service performance.

3. How We Use Your Information

We process your Personal Data for the following purposes:

  • Service Delivery & Improvement: To operate and maintain the Service, provide updates, and enhance features.
  • Account Management: To authenticate you and manage your Account settings.
  • Customer Support: To respond to support requests and troubleshoot issues.
  • Communications: To send transactional messages, notifications, and optional marketing materials (you may opt out).
  • Security & Fraud Prevention: To detect, investigate, and prevent fraudulent or unauthorized activities.
  • Analytics & Research: To analyze usage patterns and improve user experience.
  • Legal Compliance: To comply with legal obligations, enforce our Terms, and protect our rights.

4. Sharing and Disclosure

We may share Personal Data with:

  • Service Providers: Hosting providers, analytics services, payment processors.
  • Affiliates and Subsidiaries: For consolidated operations under Sendwin LLC.
  • Business Partners: For co-branded offerings or integrations (with your consent).
  • Legal Authorities: When required by law or to respond to lawful requests.
  • Corporate Transactions: In connection with mergers, acquisitions, or asset sales (with notice).

We never sell your Personal Data to third parties.

5. Tracking Technologies and Your Choices

5.1 Cookies

  • Essential Cookies: Required for authentication and security.
  • Performance Cookies: Gather anonymous usage metrics.
  • Functionality Cookies: Remember preferences (e.g., language).
  • Advertising Cookies: Third-party cookies for interest-based advertising (opt-in).

5.2 Your Controls

  • Browser settings allow you to block or delete Cookies. Note that blocking Essential Cookies may disable parts of the Service.
  • Opt out of marketing emails by following unsubscribe links.

6. Third-Party Social Login

You may log in via Google, Facebook, Twitter, or LinkedIn. We collect the information you authorize (e.g., name, email) and any additional profile data required for your Account. You may revoke access at any time through your social provider settings.

7. Data Retention

  • Account and Profile Data: Retained while your Account is active and for a reasonable period thereafter for compliance and record-keeping.
  • Usage Data: Retained for up to 24 months for analytics and security, then anonymized or deleted.
  • Support Communications: Retained as long as necessary to address issues and maintain service quality.

8. International Data Transfers

Our servers and Service Providers are located in the United States. When we transfer Personal Data across borders, we use EU Standard Contractual Clauses or other approved mechanisms to comply with international data transfer regulations.

9. Your Rights and Choices

9.1 GDPR (EU Residents)

  • Right to Access: Obtain a copy of your Personal Data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Delete your data (subject to legal obligations).
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Receive your data in a machine-readable format.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Withdraw Consent: Withdraw consent for processing requiring consent.

9.2 CCPA (California Residents)

  • Right to Know: Categories and specific pieces of Personal Data collected.
  • Right to Delete: Request deletion of your Personal Data (with exceptions).
  • Right to Opt-Out: Opt out of the sale of Personal Data (not applicable—no sales).
  • Right to Non-Discrimination: You won’t face service changes or discrimination for exercising rights.

To exercise any rights, contact us at support@send.win.

10. Security Measures

We employ technical and organizational safeguards, including:

  • Encryption in transit (TLS) and at rest.
  • Access controls and authentication.
  • Regular security audits and vulnerability assessments.

However, no system can be 100% secure—please use strong passwords and secure your devices.

11. Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect or maintain data from them. If we learn we have collected such data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Policy to reflect changes in practices or regulations. We will notify you by posting the revised Policy with a new "Last updated" date and, if required, via email.

13. Contact Information

If you have questions or wish to exercise your data rights, please contact:

Sendwin LLC
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
Email: support@send.win