Upgrade, downgrade or cancel your plan

Move between Pro and Team, switch monthly or yearly billing, or cancel — all from the portal.

You manage your subscription from the Sendwin portal at portal.send.win. From there you can move between Pro and Team, switch between monthly and yearly billing, or cancel.

Upgrade

  1. 1Sign in at portal.send.win.
  2. 2Open your plan or billing section and choose Pro or Team.
  3. 3Confirm monthly or yearly billing and complete checkout.
  4. 4Your new, higher limits (profiles, proxy GB, cloud sessions, seats) apply right away.

Downgrade

You can move to a lower plan the same way. Keep in mind that a lower plan has smaller limits — for example, fewer profiles, less proxy data and fewer synced profiles — so make sure your current usage fits within the plan you're switching to before you confirm.

Cancel

Cancel from the same billing section in the portal. Your plan stays active until the end of the period you've paid for, and nothing further is charged. After that your account becomes a free account: it keeps the cloud browser demo (10 minutes a day, 1 saved cloud session, 250 MB of storage) but can no longer create or launch desktop profiles, sync profiles, or share.

Heads up

Before downgrading or cancelling, check that your active profiles, synced profiles and running cloud sessions fit within the lower plan's limits to avoid hitting a cap.

Note

Cancelling within 7 days of your first card purchase? Email support@send.win to use the money-back guarantee — see How billing works.

Need a hand with a plan change? Email support@send.win.

Still need a hand?

Email our team and a real person will get back to you, usually within a few hours.

support@send.win
Try the cloud demo →See plans